📜 Terms & Conditions
Welcome to Zephyrastay Hotel, Casino & Resort. By accessing our website, booking accommodations, or using our services, you agree to these Terms & Conditions. Please read them carefully.
1. General Use
These Terms apply to all bookings, stays, use of facilities, participation in events, and access to our casino and resort services.
By using our website or staying at Zephyrastay, you confirm that you are at least 18 years of age (or the legal age required in your jurisdiction).
We reserve the right to modify these Terms at any time. Updates will be posted on this page with the revised date.
2. Reservations & Check-In
- Reservations are subject to availability and are confirmed only after payment or deposit as specified during booking.
- Guests must present valid identification and booking confirmation upon check-in.
- Check-in and check-out times may vary depending on booking type. Late check-out requests may incur additional charges.
3. Payments & Cancellations
- We accept credit cards, debit cards, and other payment methods listed during booking.
- Cancellations and modifications must follow the policy provided at the time of reservation. Certain bookings may be non-refundable.
- No-shows will incur full booking charges unless otherwise stated.
4. Casino Access & Responsible Play
- Casino access is limited to guests of legal gambling age in accordance with local regulations.
- A valid government-issued ID may be required for entry.
- We encourage responsible gaming. Guests should set personal limits and seek support if gambling stops being a form of entertainment.
5. Guest Conduct
- Guests are expected to respect resort property, staff, and fellow visitors.
- Illegal, abusive, or disruptive behavior may result in immediate removal without refund.
- Guests are responsible for any damage to property.
6. Facilities & Services
- Access to certain amenities (pools, spa, restaurants, entertainment, casino, etc.) may be subject to age restrictions, dress codes, or additional fees.
- We reserve the right to close or modify facilities for maintenance, safety, or special events.
7. Liability & Disclaimers
- Zephyrastay is not responsible for loss, theft, or damage to personal belongings. Safes are provided in guest rooms for valuables.
- We are not liable for interruptions to services caused by events beyond our control, including natural disasters, government regulations, or technical issues.
- Participation in recreational activities is at the guest’s own risk.
8. Privacy & Data Protection
Personal information collected during booking or stay will be managed in accordance with our Privacy Policy.
By using our website or services, you consent to the processing of your data as described therein.
9. Contact Us
For questions or concerns regarding these Terms & Conditions, please contact us:
📧 Email: [email protected]